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FAQ

What is the deference in between Premium, Standard and Budget services?
Our premium services is designed for those customers who are looking for a maximum cleaning.  When it comes to cleaning there are few factors involved such as specialized cleaning agents with varying quality and strength, time and effort put forth to clean an item/area and the temperature setting for steaming the water and few other factors can be varied according to level of cleaning.
 
So if you are looking for the best of the best and great value service please go for premium service but if you want to get a very competitively priced and good value service please go for Standard.
What’s the safest and most effective carpet cleaning method?
The major carpet manufacturers and carpet cleaning industry experts are recommend hot water extraction cleaning, which is what we use at ApexClean. There are other methods, such as dry cleaning, shampooing or the absorbent-pad method, none of which are recommended for the best results.
Do I need to do anything before or after the cleaning?

Vacuuming

Before:

  • It would be helpful if you do a light vacuuming before we arrive. (Also after the cleaning once it has completely dried.)
  • You may wish to remove any small items from the area to be cleaned.

Weather permitting for Carpet drying

After:

  • It is important to help your carpets dry faster by opening your windows and doors (weather permitting) so that the fresh and dry air can assist the drying. You may also consider using your air conditioners, dehumidifiers or fansslip-and-fall-injury.
  • You can walk on the carpet immediately after cleaning, but be careful to avoid any re-soiling from your street shoes.
  • Since furniture can cause stains on damp carpet, protective pads should be placed under the furniture.
  • Damp carpet can be slippery. Please be careful on the stairs and when walking from your freshly cleaned carpet to any hard surface.
How long will it take to dry?

Carpet-drying-time.png

How long will it take to dry?

Drying time depends on the humidity, air movement, temperature and the type of carpet. If you help in the drying, by opening your windows and doors (weather permitting), turning on air conditioners, dehumidifiers or fans – all of which is highly recommended – it should dry within a couple of hours. Otherwise, it may take longer – up to a day or two.

How long does the carpet cleaning process take?

Actual cleaning time depends on the area or item to be cleaned, and the type of cleaning process. Please see the table below for a general overview. (Actual time may vary according to the conditions.)

 Area/Item Averge Time Total
 Set Up & Inspection 45min 45min
 3-Rooms Carpet Cleaning 20min each area/room 1hr
 2 Stain Removal Treatment 30min each stain 1hr
 3 Seater Sofa Cleaning 20min each seat 1hr
 Total 3.45hrs
 
Can you guarantee stain removal?

We have an excellent track record of removing tough stains. Rest assured that we are experts in the field of stain removal – we have the experience, the know-how and the best equipment. Although we can’t give you a 100% guarantee, we’re most certainly the best choice for the job!

How often should I have my carpets cleaned?

Your carpet’s warranty conditions may include a professional cleaning interval suggestion. Recommended standards say that the carpet should be cleaned in from 12 to 18 months interval. —AS/NZS 3733:1995 – Section 2 ‘Guidelines on carpet maintenance’.

It depends on your circumstances. Carpet manufacturers recommend the following intervals for regular professional cleaning:

  • For hospitals, every 1 to 3 months
  • Schools or homes with children or pets, every 6 months to a year
  • Homes without children or pets, every 12 to 18 months

Carpets can be contaminated with micro-organisms, carpet mites, dead skin and poisonous substances that are in the atmosphere or in the dirt carried in on shoes. Allergies, asthma and other serious or permanent health problems may result if cleaning isn’t carried out on a regular basis.

What is your preferred payment method?

Cash, Visa or MasterCard are preferred. You may also pay online or by cheque.

Residential: Residential clients must pay onsite by the completion of job, unless prior agreement is made.

Commercial: Commercial clients may get 21 days credit option by prior agreement.

Cash: Onsite payment must be made to the cleaning crew.

Online Bank Transfer: (Bank details – BNZ acct#   02-1206-0072258-000) – Onsite payment must be made to the cleaning crew and you will need to send a screen shot or proof of payment.

A 3.4% processing charge applies to Visa or MasterCard transactions.

We will send your receipt by an email or text message.

Do you move furniture?

It would be helpful if you moved your furniture away from the cleaning area before we arrive. We don’t mind moving smaller furniture items, such as dining room chairs, as long as we have enough space in which to comfortably and safely move around.

We will not move these items: pianos, electric appliances, art works, devotional items, heavy beds, glass items or any decorative clay items, etc. We strongly suggest that any delicate or glass items be moved while we’re working in the area.

*If you have large or medium sized furniture you’d like us to move, please let us know at the time of booking so we can arrange for an extra person to accompany the technician.

*Please be advised that there may be an additional charge for moving furniture.

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Phone: 021 027 926 36

Toll Free: 0800 02 02 02