Full payment must be made at sight unless you have made any prior payment agreement. (Discount applicable for cash/online payment made at sight). If you wish to pay cash you can directly pay to our crew or else make sure you paid online (bank payment details – BNZ acct# 02-1206-0072258-000 ). If you prefer credit/debit card payment: Prior to cleaning you can give us your card details (3.4%processing charge apply) or else give it to our cleaning crew and you will receive a prompt a email or text receipt.
Our recommendation is to clean the carpet in every 12-18 months to keep a healthy indoor air quality. If you have pets or kids you should consider getting a professional cleaning in every 6 months or less. Unclean carpet can be contaminated by micro organisms, carpet mites, dead skins, poisonous substances that are in the atmosphere or the dirt on the shoes that we carry everyday can cause allergy, asthma or other serious and permanent health problems.
We can virtually remove any spots but not all permanent stains. Carpet manufactures have been meticulously researching to produce a viable fiber that is 100% stain resistant. So new generation carpet fibers are more stain resistant but still no carpet manufactures are yet come up with a 100% stain resistant carpet. So no one (professional) can give a 100% stain removal guarantee, especially if the stains contain any permanent dye.
We have a very good success rate in removing stains, in few occasions we removed some of the thoroughest stains that are considered nearly impossible to remove.
Our stain removal process: We do an initial assessment and we will inform you the % of removal chance, based on that you can decide whether you want us to try and treat, before you go ahead and remove or replace, the carpet. But if we think the stains are 100% permanent, we don’t try unless you insist.
Actual cleaning time depend upon the the area or item to be cleaned and the type of the cleaning process. Please see the below table for a general overview (actual time may vary according to the conditions).
|Set Up & Inspection||45min||45min|
|3-Rooms Carpet Cleaning||20min each area/room||1hr|
|2 Stain Removal Treatment||30min each stain||1hr|
|3 Seater Sofa Cleaning||20min each seat||1hr|
We kindly recommend you to do a light vacuuming if possible (Also after the cleaning once it completely dried). You may want to remove any small items from the cleaning area.
It is very IMPORTANT to assist the drying by weather permitting (open windows and doors), using Air conditioner, Dehumidifier and Fan
You can walk on the carpet straight after the cleaning but take good care to avoid any re-soiling from your street shoes.
Furniture can cause stain on the damp carpet, protective plastic pads are need to be placed under the furniture to avoid any staining
Damp carpet can be slippery. Please be careful when using stairs and also when walking from the freshly cleaned carpet to any hard surface.
Hot Water Extraction (generally referred as Steam Cleaning) is a method in which hot water along with high pressured cleaning or rinsing solution is sprayed into the carpet fibers and simultaneously vacuumed it out along with all dirt and derbies using a powerful extractor. The result will be, the most thoroughly cleansed
carpet and the remaining moister or dampness in the carpet will be completely dry in few hours. This method is highly effective to remove soils, pollutants and residue from most of the soft (carpets, area rugs, upholstery, drapes and mattresses) and the hard surfaces (tile and grout) that are recommended for wet washing. So the professional hot water extraction cleaning method is suggested and endorsed by the majority of cleaning experts and carpet manufactures as the best overall way of safe and effective cleaning. At Apex Carpet Cleaning we use this cleaning method to make your carpet and upholstery look like new.
We suggest, if you can, move your furniture out of the cleaning surfaces before we arrive. We don’t mind moving* few small furniture like dining table chairs as long as there is enough space in the room to comfortably and safely work around. If you would like us to move medium size or big furniture or your room is cluttered with small/big furniture then you need to specify it when you make your booking, so as to arrange one extra person to accompany the technician. Generally, we don’t move electric appliances, heavy furniture like piano, art works, devotional items, heavy bed, glass items or any decorative clay items ect., We will give a great deal of attention and care when we working inside or out of your house, but still if there is any delicate or glass items that is prone to damage, especially it is on the way / if need to work around it / if it need to move, please advise us.
If there is any heavy furniture that need to be moved by us, we can do but with special prior request only.
*Please discuss with us while you making your booking, if you have any furniture that you want us to move, there could be an additional charge for moving furniture.