faq - apexclean
đ§ (Quick / Regular / Restorative) 3 Levels of Professional Steam Cleaning Services
Choose the service that fits your needs and budgetâwhether itâs a quick refresh or a full carpet revival.
1ď¸âŁ Quick Surface Steam
âąď¸ Fast refresh for lightly used areas
Quick turnaround â perfect for rentals, end-of-lease, or busy schedules
Basic hot water extraction to lift light surface dirt
Light spot treatment
Freshen-up deodorizing
â Best for: Routine maintenance or freshening up low-traffic areas.
2ď¸âŁ Regular Steam Clean
⨠Thorough clean to maintain freshness and hygiene
Full hot water extraction across carpets or rugs
Standard stain and spot treatment
Fresh-scent deodorizing
Light furniture moved with care
Optional eco-friendly upgrade
â Best for: Homes with kids, pets, or moderate trafficârecommended every 6â12 months to keep carpets clean, healthy, and long-lasting.
3ď¸âŁDeep Restorative Steam Clean
đâ Deep Restorative Steam CleanMaximum care for maximum impact
Includes everything in Regular Clean, plus:
Deep vacuuming & detailed inspection
Extra steam passes for deeper clean and restoration
FREE heavy-duty spot & stain treatment
FREE premium deodorizer with essential oils đż
FREE child & pet-safe eco products
FREE light furniture moving
Faster drying with high-performance extraction
Extra drying assistance if needed
Discounted advanced stain removal
â Best for: Families with pets, toddlers, allergies, or carpets that need serious attention after years of wear.
How long will it take to dry?
How long will it take to dry after standard steam (hot-water extraction) cleaning?
We can only give you a guesstimate and actual drying time may vary depending on Humidity, Temperature and Airflow. See the following methods for a fast drying,
- Natural drying by Weather Permitting: Drying time may vary from 6 hrs to 24 hrs in general (but in some cases it can be more than 72 hrs)
- Assisted Drying such as using an Air Mover Fan: Drying time may vary from 30 mins to 6 hrs in general (but in some cases it can take more than 24 hrs to dry)
3 -Keys for faster drying are âWARMER AIR, DRIER AIR and FASTER AIR-FLOWâÂ
We highly recommend you to assist drying by using your / hired dehumidifiers, heaters,  air conditioners and air mover fans (if you would like to hire from us, please inquire).
NB: Drying time for stain treatment, rugs, shaggy or long pile carpet & rugs or flood jobs may vary, sometimes it may take few days to dry depending on circumstances, in such cases we highly recommend you to use âAssisted Dryingâ process to avoid any possible complications or issues.
Do I need to do anything before or after the cleaning?
Before:
- It would be helpful if you do a light vacuuming before we arrive. (Also after the cleaning once it has completely dried.)
- You may wish to remove any small items from the area to be cleaned.
After:
- It is important to help your carpets dry faster by opening your windows and doors (weather permitting) so that the fresh and dry air can assist the drying. You may also consider using your air conditioners, dehumidifiers or fans.
- You can walk on the carpet immediately after cleaning, but be careful to avoid any re-soiling from your street shoes.
- Since furniture can cause stains on damp carpet, protective pads should be placed under the furniture.
- Damp carpet can be slippery. Please be careful on the stairs and when walking from your freshly cleaned carpet to any hard surface.
Should I vacuum before you arrive?
We do recommend that you prepare your home before our technician arrives on site and keep it as tidy as you can and do a light vacuuming if possible. In particular, move breakables such as expensive flower vases, paintings, photo frames and lamps to a separate room or to a safe place to avoid accidents. Also, move light furniture such as plant stands and low coffee tables to make more room for thorough cleaning. Stowaway anything on the floor that may constitute a tripping hazard such as a pair of boots or childrenâs toys. And if you have a pet, take the necessary precautions to keep it away and safe.
What cleaning products do you use? Are they safe for pets and children?
We use safe cleaning products that are effective in removing bacteria, allergens, dirt, and pollutants from carpets, upholstery and mattresses. Our standard steam cleaning products are 100% safe for pets and children and are mostly self-neutralizing cleaners with minimum or no residue. We use brands such as FibreTech, EcoStore, Chemspec, and cleansers like H2O2 and natural deodorants etc. Our expert technician will choose the best cleaning product based on the type of carpet, upholstery or mattress and the level of cleaning and sanitizing required to ensure that it is cleaned safely and effectively.
We are proud to offer real steam cleaning and highest professional sanitisation services. Our advanced steamer/boiler can clean and sanitize your carpet, upholstery, and mattress with very little cleaning products but with the power of steam.
Do you move furniture?
It would be helpful if you moved your furniture away from the cleaning area before we arrive. We donât mind moving smaller furniture items, such as dining room chairs, as long as we have enough space in which to comfortably and safely move around.
We will not move these items: pianos, electric appliances, artworks, devotional items, heavy beds, glass items or any decorative clay items, etc. We strongly suggest that any delicate or glass items be moved while weâre working in the area.
*If you have large or medium sized furniture youâd like us to move, please let us know at the time of booking so we may be able to arrange for an extra person to accompany the technician.
*Please be advised that there may be an additional charge for m`oving furniture.
How often should I have my carpets cleaned?
Your carpetâs warranty conditions may include a professional cleaning interval suggestion. Recommended standards say that the carpet should be cleaned in from 12 to 18 months interval. âAS/NZS 3733:1995 â Section 2 “Guidelines on carpet maintenance”
It depends on your circumstances. Carpet manufacturers recommend the following intervals for regular professional cleaning:
- For hospitals, every 1 to 3 months
- Schools or homes with children or pets, every 6 months to a year
- Homes without children or pets, every 12 to 18 months
Carpets can be contaminated with micro-organisms, carpet mites, dead skin, and poisonous substances that are in the atmosphere or in the dirt carried in on shoes. Allergies, asthma and other serious or permanent health problems may result if cleaning isnât carried out on a regular basis.
Can you guarantee stain removal?
We take pride in our excellent track record of removing tough stains and odors. However, certain stains like hair dye, permanent marker, pet urine, and blood can be more challenging and require special treatment. Just as even the best surgeon cannot predict the exact outcome, we cannot guarantee the results of each treatment. With over a decade of experience, advanced skills, and top-quality cleaning products and tools at ApexClean, we are well-equipped to handle even the toughest stains. Rest assured, we are confident and dedicated to helping you, and take pride in doing everything possible to achieve the best outcome!
Our promise: “If we canât get it out, no one can!”
Whatâs the safest and most effective carpet cleaning method?
Hot Water Extraction (generally referred to as Steam Cleaning), is the ideal method if you are concerned about exposure to volatile chemicals. Hot water, along with high-pressure cleaning or rinsing solution, is sprayed into the carpet fibers and simultaneously vacuumed out along with all the dirt and debris, using a powerful extractor.
Within a few hours, your carpet will be dry and ready for use. Itâs recognized as the most effective method to remove dirt, pollutants, and residue from both soft and hard surfaces.
But donât just take our word for it!
If you have any doubts, just find out from your carpet manufacturer. There are good reasons why almost every major carpet manufacturer recommends (often for warranty reasons) that you use hot water extraction to keep your home carpeting in good condition.
How long does the carpet cleaning process take?
 Actual cleaning time depends on the area or item to be cleaned, and the type of cleaning process. Please see the table below for a general idea. (Actual time may vary according to the conditions.)
Â
 Area/Item |  Averge Time |  Total |
 Set Up & Inspection |  45min |  45min |
 3-Rooms Carpet Cleaning |  20min each area/room |  1hr |
 2 Stain Removal Treatment |  30min each stain |  1hr |
 3 Seater Sofa Cleaning |  20min each seat |  1hr |
 | Total | 3.45hrs |
How do I pay for your services?
We accept cash or card on the run.
You must pay onsite by the completion of the job if you have not paid in advance. There may be some exceptions for our commercial clients who may reach a prior agreement with us.
We prefer EFTPOS or Debit card, we also accept credit card but there will be a 2.4% card processing charge applies to it.
We can send your receipt by email or text message.
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We will clean, refresh & restore your investments, while you Relax & Enjoy!
Carpet, upholstery, rug & mattress are all need to be cleaned and sanitized regularly not only for healthier homes but also for extending the life of your investment.