2–4 hours for most rooms with decent airflow and low humidity. And that last part matters. Want to help it along? The formula is simple: cross-breeze + a little warmth. Open windows on opposite sides so the damp air flows out, and run a fan or the heat pump. On a cold, still, humid day — or if you need it sooner — add assisted drying and an afternoon clean is dry by dinner.

That's the exception, not the rule — and when it happens it's the room's conditions, not the clean. We pull most of the moisture back at the wand and finish with a low-pH conditioning rinse, so the damp worries people have — browning, mould, musty smells — don't creep in. Slow drying comes down to cold, still, humid air with no heating on. Three things fix it fastest: airflow, lower humidity and a little warmth — crack a couple of windows for cross-flow, or run a fan or the heat pump. Need it sooner? We set up air movers to finish it off. Either way, we tell you what to expect before we start — so there are no surprises.

Yes — our machine runs high-heat (up to 120°C), but the heat is dialled right down at the wand to suit each fibre. Fine wool, synthetic piles and hand-woven rugs each get their own fibre-matched setting — never a blanket temperature.

You don't have to — vacuuming is part of what we do on the day. If you do have five minutes it genuinely helps, and it's worth knowing why: your vacuum lifts the loose dirt sitting on top, which frees ours to go after what a household machine can't reach — the grit and allergens held down in the base of the pile, where hot-water extraction does its real work. How much we vacuum depends on the clean you've chosen: Light gets a vacuum wherever it helps, Regular covers the traffic lanes and the busiest areas, and Premier gets a thorough vacuum throughout. What helps most, though, is a quick tidy — small items up off the floor, with anything valuable, breakable or precious tucked safely away. Then nothing's at risk, and we can get straight onto the carpet.

Yes — we use biodegradable, pet- and kid-safe pre-sprays to break down grease and oils. Then we finish with a low-pH conditioning rinse: it rebalances and softens the fibre and leaves no sticky detergent residue — think conditioner after shampoo. The finishing scent is a natural essential oil (lemon, lime or an exotic option) that deodorises and sanitises, so it smells genuinely clean rather than perfumed over. Nothing harsh left behind for little ones or bare feet.

We treat every stain — but like a doctor with a patient, we can't promise a full cure on all of them. Some have permanently changed the fibre's dye, so no treatment brings it all the way back. Our promise: we give you an honest read before we start, tell you what will respond well and what won't, then treat each one with the right method and do our very best. Most respond beautifully — the honest few that won't, you'll hear about up front. No false hope, no surprises.

Yes — every job is backed by public liability insurance, so your property is protected while we work.

We're based in Henderson, so West Auckland, Central Auckland and the North Shore get our fastest response — rapid arrival and short-notice emergencies. East and South Auckland get full daily coverage on standard scheduling. Beyond Auckland, we take on large-scale commercial restoration and critical flood work by prior arrangement.