2–4 hours for most rooms with decent airflow and low humidity. What we won't do is guess at your room from a website. Cold, still, humid air with the windows shut changes everything, and so does the carpet, how soiled it was and which clean you chose — Premier is extracted harder, so it leaves with less water in it and comes back sooner. So we give you a straight read on the day, once we've seen the room: how long it's likely to take and what will move it. Most people aren't in a hurry — open the windows on opposite sides, run a fan or the heat pump, and let it dry on its own. That costs nothing and it's what we'd do. If you need it back faster, ask about drying assistance and we'll set fans up before we go: free on Premier if you ask when you book, $60 for two fans for an hour otherwise. And if fast drying matters more to you than a deep restorative clean, say so before we book — there are gentler low-moisture methods that dry far quicker, they don't reset a soiled carpet the way hot-water extraction does, and we'd rather match the method to what you actually need than sell you the wrong one.

That's the room's conditions rather than the clean — and you'll have heard it from us before we left. We pull most of the moisture back at the wand and finish with a low-pH conditioning rinse, so the damp worries people have — browning, mould, musty smells — don't creep in. Slow drying comes down to cold, still, humid air with no heating on and nothing open, and a Regular clean feels that more than a Premier one. We read the room on the day and tell you what to expect, so a slow dry is something you were warned about, not something you discover. Three things fix it fastest: airflow, lower humidity and a little warmth. And if waiting isn't an option, we set air movers up before we leave rather than leaving it to the weather — free on Premier if you ask when you book.

Yes — our machine runs high-heat (up to 120°C), but the heat is dialled right down at the wand to suit each fibre. Fine wool, synthetic piles and hand-woven rugs each get their own fibre-matched setting — never a blanket temperature.

You don't have to — vacuuming is part of what we do on the day. If you do have five minutes it genuinely helps, and it's worth knowing why: your vacuum lifts the loose dirt sitting on top, which frees ours to go after what a household machine can't reach — the grit and allergens held down in the base of the pile, where hot-water extraction does its real work. How much we vacuum depends on the clean you've chosen: Light gets a vacuum wherever it helps, Regular covers the traffic lanes and the busiest areas, and Premier gets a thorough vacuum throughout. What helps most, though, is a quick tidy — small items up off the floor, with anything valuable, breakable or precious tucked safely away. Then nothing's at risk, and we can get straight onto the carpet.

Yes — we use biodegradable, pet- and kid-safe pre-sprays to break down grease and oils. Then we finish with a low-pH conditioning rinse: it rebalances and softens the fibre and leaves no sticky detergent residue — think conditioner after shampoo. The finishing scent is a natural essential oil (lemon, lime or an exotic option) that deodorises and sanitises, so it smells genuinely clean rather than perfumed over. Nothing harsh left behind for little ones or bare feet.

We treat every stain — but like a doctor with a patient, we can't promise a full cure on all of them. Some have permanently changed the fibre's dye, so no treatment brings it all the way back. Where experience lets us call it, we'll tell you before we start — and we'd rather say so than take your money for a maybe. Others genuinely can't be called until they've been treated and we've seen: how long it's been there, what the fibre is, what was spilled and what someone reached for at the time all change how it responds. Either way you get the honest version — what we tried, what shifted, and what didn't. No false hope, no surprises.

Yes — every job is backed by public liability insurance, so your property is protected while we work.

We're based in Henderson, so West Auckland, Central Auckland and the North Shore get our fastest response — rapid arrival and short-notice emergencies. East and South Auckland get full daily coverage on standard scheduling. Beyond Auckland, we take on large-scale commercial restoration and critical flood work by prior arrangement.