Professional carpet stain & odour removal in Auckland. Smells, tackled.

Often yes — especially if it hasn't been scrubbed or dried in. We treat the pigment with a targeted, fibre-safe solution and flush it with hot-water extraction. Fresh spills lift best; a wine stain that's been rubbed hard or hit with a supermarket remover is tougher, and we'll give you a straight read before we start.

Often — but it has to be treated all the way down, not just on the surface. Urine soaks through the pile into the backing and underlay, so a surface clean lets the smell wick back. We treat it with an enzyme that breaks the urine down, then extract it from deep in the carpet. Old, repeated accidents are the hardest — sometimes the underlay is the real source, and we'll tell you honestly what we can reach.

Usually yes — even older ones. Coffee and tea are tannin stains; we treat them with a targeted tannin remover and flush with 120°C extraction. The before-and-after on this page is a real Te Atatū lounge of set-in coffee and tea. Very old or previously-bleached marks may only partly lift — you'll get a straight read first.

Often, yes — and the method matters more than the product. Blood is a protein, so heat sets it permanently. The right approach is cold-side and patient, with chemistry matched to the fibre; hot water and the wrong product will fix the mark in place and can take the dye with it. Wool is the fussiest of all. We treated week-old blood set into a wool carpet in Blockhouse Bay that the owner had been told to replace, and it came out in a single visit — the whole job is written up with photos. We say the same thing we said then: we can't promise it before we've seen it, and a deep contamination can wick back as the carpet dries.

Our minimum job is $149, and a single stain removal treatment is generally $49 when it's done alongside your clean. What you pay depends on the job: the size of the stain, how hard it is to treat, the type of carpet or fabric, travel time, and whether it's a stain, a smell, or both. For a firm figure before anyone visits, start here and tell us the stain's history: what it is, how long it's been there, and anything that's already been tried on it — a spot remover, bleach, a previous clean. Add a few photos if you can. The more we know, the better we can read the stain or smell before we arrive and plan the right stain removal treatment, and the fewer surprises on the day.

No — and nobody honest can. We treat every stain and smell, but like a doctor with a patient, we can't promise a full cure on all of them. How long it's been there, what the fibre is, what was spilled and what someone reached for at the time all change how it responds. Some marks won't lift — dye, bleach, or damage that has changed the fibre itself. A smell from old urine that has reached the underlay can need more than one stain removal treatment, and sometimes the honest fix is new underlay. Where experience lets us call it, we tell you before we start — we'd rather say so than take your money for a maybe. Where it can't be called until it's treated, you get the straight version afterwards: what we tried, what shifted, and what didn't. What we do guarantee: where we said a mark would go and it hasn't, we re-treat it free — and if another cleaner then removes it, we refund what you paid us for that stain removal treatment. Our workmanship is covered for seven days as well. (Full details in our terms.)

You pay when the job's done — cash or card, on site, once we've walked it together and you're happy. No deposit to book. If you won't be there on the day, we settle it before we start instead: pay in advance or as we begin, and send the confirmation through. Credit cards carry a 2.4% surcharge; EFTPOS or debit skips it. Established business clients can arrange account terms in advance — just ask when you book.

Best thing: blot it gently with a clean white cloth and a little plain water, then leave the rest to us. Please don't reach for supermarket spot removers or bleach — they can react with our treatment later (and sometimes bleach the fibre), and a stain that's already been DIY-treated is much harder for us to shift. A quick blot, and let us know what happened.

Come back to us — we're not starting from scratch. What usually happened is that the mark went deeper than anyone could see: ink, dye and heavy spills soak through the carpet into the backing and the underlay. What sat on the surface came out. What was underneath is still there, and as the carpet dries it travels back up. We cleaned what a clean can reach — lifting the carpet to find out what's beneath it is a different job, and we didn't charge you for it. So if it surfaces again, tell us. That second visit is charged, because it's genuinely new work — but we're the right people for it: we know what the mark looked like before, how it behaved when we treated it, and what came away. We'll find the root of it, treat what can be treated, and give you a straight answer on whether it'll hold. Sometimes it does. Sometimes the honest answer is that it sits below anything a clean can reach, and the fix is new carpet rather than more cleaning. We'd rather tell you that than keep cleaning it.