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Est. 2012on the toolsOwner-operatedsmall, hand-picked teamIICRC-trainedcarpet & waterFully insuredpublic liabilityAuckland-widewest · central · north shore · east · southOpen 7 daysemergency 24/7 textFrom $149no bait-and-switch90-second quoteinstant online price
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Carpet drying · Auckland-wide · 7 days

Wet carpet drying in Auckland dried in place, not pulled up.

A hose let go, a cylinder failed, or a hire machine left the carpet sodden. Most of it dries where it lies — extraction first, then air movers, with a meter on it so drying stops when the readings say so.

What drying costs

From $105one air mover, 3-day minimum, added to a clean

Air moversFirst 3 daysEach day after
1$105$31.50
2$157.50$47.25
3$202.50$60.75
4+$247.50$74.25

No call-out and no setup fee when we are already there for a clean. A drying-only visit is its own trip, from $199. Drop the gear back to Henderson yourself, or $90 and we collect it.

In short

Wet carpet, dried where it lies — not lifted.

Most wet carpet can be dried in place: extraction first, then commercial air movers, with meters on the readings — from $105 for the 3-day minimum. A professional carpet drying job in Auckland is not a fan pointed at a damp patch. We take the free water out of the carpet and the underlay with the extraction wand first, because a fan cannot dry water a wand should have removed — and that single step is the difference between three days and a week. Then air movers go down along the floor rather than at it, and a moisture meter reads the carpet, the underlay and the skirting at the start and the finish. IICRC-trained to the WRT / S500 water-damage standard, owner-operated from Henderson, seven days. For a flood, an insurance claim or standing water, start at water damage restoration instead.

From
$105 with a clean
Minimum
3 days on site
Measured
metered, not guessed
Trained
IICRC WRT · S500
Fully insured
Public liability
Auckland-wide
Henderson-based

What a drying job includes

Extraction first, then the air.

The order matters more than the gear does. Almost every drying job that runs long ran long because the water was left in the carpet for the fans to deal with.

  • Extraction first, always. A fan cannot dry water a wand should have taken out. We pull the free water out of the carpet and the underlay before a single air mover goes down — that is what turns a week of drying into three days.
  • Air movers placed to move air across the pile, not at it. Pointed straight down a fan just ruffles the carpet; angled along the floor it lifts a sheet of moving air over the whole surface, which is what actually carries the water away.
  • Readings taken and written down — a moisture meter on the carpet, the underlay and the skirting, at the start and at the end. Drying stops when the numbers say it is dry, not when the calendar says three days are up.
  • A 3-day minimum, because that is what it takes. Two days looks dry and is not; the underlay and the subfloor are still holding water the carpet has already given up.
  • An honest call on what should come out. Underlay is usually the part that gets replaced, and sometimes the carpet should go too. We tell you that before the fans go down, not after you have paid for three days of drying.

When drying is the wrong answer

Three times we will tell you not to dry it.

Drying a carpet that should have been replaced costs you the drying, then the smell, then the replacement anyway — and by then the insurance conversation is harder, not easier.

  • Sewage, or water that ran across the ground to get in. That is category-three water: the carpet and underlay are replaced, not dried. We do the extraction, the disinfection and the drying of the structure — the carpet itself goes. Why, in full.
  • Water that has been sitting for a week in a warm house. Clean water does not stay clean; it degrades on its own. What was a drying job on Friday can be a replacement job by the following weekend.
  • Delamination. If the carpet's backing has already separated from its face, drying will not put it back. You will see it as rippling that does not lie flat again.

The honest bit: we cannot always call it from the doorway. Where the answer depends on what the underlay is holding, we say so, take the readings, and give you the call before the gear goes down — not after three days of it.

Wet right now?

First aid, then call.

The first hour is worth more than anything we do on day three. These are the honest immediate steps, written to be useful whether or not you ring us.

  1. Stop the water, then get the furniture off the carpet. Timber legs and metal castors stain wet pile, and those marks are permanent. Foil or a plastic bag under each foot buys you the time.
  2. Lift what you can, and move air. Open windows on opposite sides of the room. A cross-breeze does more in the first hour than a fan pointed at one spot does all day.
  3. Do not use a household vacuum on standing water unless it is a wet-and-dry. It is a real electrical risk and it will not lift much anyway.
  4. Photograph it before anything is moved — even if you are not claiming. It costs nothing and it is the one thing nobody can go back for.

More detail: what to do in the first ten minutes ·whether flooded carpet can be saved ·how you know it is actually dry.

Water jobs · Proof, not promises

In our clients' own words.

Thank you so much for an outstanding service. Bency responded promptly to my request, did everything he could to fit in with my busy schedule, arrived promptly and did a fantastic job. He shampooed and deodorised my carpets and removed stains from my mattress. He also went beyond the call of duty and did a complementary clean of a chair I had only enquired about. He cleaned it beautifully and didn't charge. I can fully recommend Apex carpet cleaning. Their customer service is excellent. Thank you Bency. Katrien

Katrien BMairangi BayCarpet cleaningVerified Google review

Ben arrived promptly spent some time sourcing hose tap & power access, placed plastic protectors to ensure no damage could occur to walls / corners while moving the equipment in to the house. Worked in a very professional manner (non stop) cleaning a massive rug & 3 piece suite. I am an independent customer, my daughter used their services & made the recommendation, you should consider using them, I would give them AAA+++ (my top rating) John Glen (New Windsor)

John GlenNew WindsorRug cleaningVerified Google review

Very courteous and friendly service. Bency really wanted to please us and did a perfect clean then offered to do a large mat as well, which was not in his quoted price. We were delighted and of course insisted on paying him for the extra work. Overall his price was most reasonable anyway. We would definitely use this Company's services again and would sooner wait for them if necessary, rather than risk a lesser job with another operator. Well done!

Jennifer BurgessPihaCarpet cleaningVerified Google review

FANTASTIC JOB! he was professional, fast and polite. Our dog had brought concrete tar into our home and there is no way to get it out! if it's on your clothes you need to throw them away so we just wanted it to look nicer. BUT he removed it all along with old pet pee stains, coffee stains and green stuff from our deck over the winter that made its way inside. I'll be hiring them again 10/10. thank you! Before and after photos below

AleishaSwansonCarpet cleaningVerified Google review

I called apex cleaners very last minute the night before, and they were accomodating and let me book an appointment for a big cleaning job. The technician, Bobby, was punctual, fast, and efficient! My mattress looks brand new - old set in stains were removed! Bobby also cleaned the carpets of four bedrooms - they looks so clean and fresh it's unbelievable! The job was done quickly and to a high standard.

Selene WTe Atatū SouthCarpet cleaningVerified Google review

I am very satisfied with Apex Carpet Cleaning by Benz who did a fantastic job with the carpet cleaning at the property I was moving out from. I personally thought that with the help of the carpet cleaning, we have left the rental property at a better condition than when we first moved in and even the landlord agreed. So thank you very much for your hard work. Kind regards, Love Drake

Love DrakeRanuiCarpet cleaningVerified Google review
4.8Read our Google reviewsRead more →

Good to know

Straight answers, while it is still wet.

Usually not — most wet carpet dries in place, with the underlay underneath it the part that gets replaced. Lifting is a decision, not a default. It depends on where the water came from, how long it sat, and what the underlay is doing. We take readings first and tell you which it is before anything comes up.

From $105 — one air mover over the 3-day minimum — when drying is added to a clean we are already doing. There is no call-out and no setup fee in that case, because the van is already at your door. A drying-only visit is its own trip, so it carries a call-out from $199. The full ladder is on this page; nothing is added to it afterwards.

One per wet room is the usual starting point, and most domestic jobs run one to three. More fans dry faster but they are not free, so we place what the space actually needs rather than filling the room. The second fan is half price ($17.50 a day against $35) and every one after it is $15 a day, which is there so adding the right amount of air is not a decision about money.

For a small, fresh, clean-water spill on a warm day — genuinely, yes, and we would rather tell you that than sell you three days of gear. Open the windows on opposite sides, get air moving across the floor, and lift the furniture off the pile. Where it stops working is volume and depth: a household fan moves a fraction of the air a commercial air mover does, and neither it nor a domestic dehumidifier reaches water that is already in the underlay. If it still smells or feels cool underfoot after 48 hours, the water is below the surface and household gear will not get it.

Because two days is the length of time wet carpet takes to look dry while the underlay is still wet. That is the failure this minimum exists to prevent — gear picked up on day two, the smell back on day five, and the job paid for twice. From day 4 the daily rate drops 10%, so a longer hire costs less per day rather than more.

No. We set up, and you carry on. The air movers run on ordinary household power and they are noisy rather than dangerous — most people shut the door on the room. When you are done you can drop the gear back to us in Henderson, or we will collect it for $90. That is a genuine second trip, and it is optional.

Yes — a rental has a legal standard attached to it that an owner-occupied house does not. New Zealand's healthy homes rules include a moisture ingress and drainage standard that every rental property has to meet. A one-off spill is not a breach of it — but a floor that stays damp, and the smell that follows, is the kind of thing that turns into a dispute at the end of a tenancy. The readings we take are written down, which is worth having if anyone asks later.

Yes, and it is a more common call than you would think. An over-wet clean is a machine that put more water in than it took back out — usually weak vacuum, a hose run that was too long, or too many passes without extraction. The carpet is not damaged; it is waterlogged. Extraction and air movers sort it. What over-wetting actually does.

Carpet wet and you want it dried —
not pulled up.

No obligation · instant price · Henderson based